Sticks'n'Sushi Head Office
We are looking for a passionate and talented fish to join The People Team in all things Training!
The role will be based in restaurants to support during operational hours. We are looking for a creative leader with training experience and passion for excellence
Responsibilities
· Induct and train new fish to Sticks’n’Sushi standards
· To support, coach and develop our Senpais to maintain our DNA and high standards at all times
· Proactively checking Guest Satisfaction scores and Mystery Diner reports on a regular basis to utilise the tool in seeking service improvement across the team.
· Implement monthly Service Action Plan in agreement with the Operation Managers.
· Being an ambassador for the brand, our beliefs and values by leading by example within the team
· Strive to Kaizen yourself and your team to continuously learn and improve
Skills and Behaviours
· Proven experience in a Learning and Development role within hospitality (Operations background desirable)
· Hands on approach. Working with our teams in our restaurants.
· Passion for people development and a deep understanding of hospitality standards.
· Excellent facilitation, coaching, and presentation skills.
· Strong knowledge of digital learning tools and platforms.
· Exceptional communication and interpersonal skills, with the ability to connect with diverse teams.
· Creativity and adaptability to work in a dynamic, fast-paced environment.