Training Manager

Sticks'n'Sushi Head Office

Central LondonUp to £35000 depending on experienceFull time

We are looking for a passionate and talented fish to join The People Team in all things Training!

The role will be based in restaurants to support during operational hours. We are looking for a creative leader with training experience and passion for excellence


Responsibilities

· Induct and train new fish to Sticks’n’Sushi standards

· To support, coach and develop our Senpais to maintain our DNA and high standards at all times

· Proactively checking Guest Satisfaction scores and Mystery Diner reports on a regular basis to utilise the tool in seeking service improvement across the team.

· Implement monthly Service Action Plan in agreement with the Operation Managers.

· Being an ambassador for the brand, our beliefs and values by leading by example within the team

· Strive to Kaizen yourself and your team to continuously learn and improve

  • Work closely with the Learning & Development manager on our MIT program:
  • Take charge of Management in Training (MIT) programs designed for internal and external managers to develop future leaders and drive excellence in management practices.
  • Champion Apprenticeships:
  • Act as a champion for apprenticeships by leveraging initiatives such as The Levi to create opportunities for skills development and career growth across the organization.
  • Take charge of Intro Class amongst other classes and training tools


Skills and Behaviours

· Proven experience in a Learning and Development role within hospitality (Operations background desirable)

· Hands on approach. Working with our teams in our restaurants.

· Passion for people development and a deep understanding of hospitality standards.

· Excellent facilitation, coaching, and presentation skills.

· Strong knowledge of digital learning tools and platforms.

· Exceptional communication and interpersonal skills, with the ability to connect with diverse teams.

· Creativity and adaptability to work in a dynamic, fast-paced environment.