We are looking for exceptional Group Reservations Manager at Sticks‘n’Sushi!

£45-£50k per annum inclusive of tronc (every penny of the service charge is shared with the team)

Full-time role

At Sticks’n’Sushi we employ people with big smiles and small egos. People with personalities, who think “WE” rather than “I”. That is our recipe for a great working environment with room for everyone. Our aim is to be the greatest hosts – if you would like to join an international team of likeminded people with a passion for service, knowledge and going the extra mile we would love to hear from you.

Benefits of working with us

We care greatly about looking after you and work hard to make life at Sticks'n'Sushi the best it can be. This is a place where you can learn, grow and develop skills that will stand you in good stead for a lifetime.

Some of the benefits we offer include:

Staff food when on shift
50% discount in all Sticks‘n’Sushi restaurants in Copenhagen, UK and Berlin
Competitive referral bonus
Exclusive access to great restaurants, bars, hotels through CODE app
Access to our wellbeing support- Hospitality Action
Wagestream- access to your earned wages whenever you need it and a range of financial benefits
Team get togethers, legendary staff parties and awards once a year!
Opportunity to attend various events and concerts
Development and progression support

About the role

From our Copenhagen beginnings, our intention was always to be one of a kind. We ensure our guests enter our restaurant with a big IRASHAIMASSE (welcome to our restaurant) and leave us with the best feeling possible.

We are looking for an experienced professional, to lead our in-house reservations team in driving covers across our 15 Sticks ‘n’ Sushi Restaurants.

Our Group Reservations Manager must have a solid and proven track record within the world of restaurant reservations, and is now looking to continue their journey as the ambassador for Sticks‘n’Sushi, as we continue to grow. The Group Reservations Manager will play a crucial role in the success of our restaurants, guest experience and Head Office team management and motivation.

The Candidate:

You are an exceptional communicator and relationship builder. You possess both excellent verbal and written communication skills and can adapt your style to a range of audiences. You will be the first contact for many of our guest’s journeys and you’ll thrive on creating connections and delivering exceptional hospitality.
You are highly organised with unwavering standards, attention to detail and the ability to multi-task. A love of structure and the ability to stay ordered whilst managing multi-site reservations is crucial to success in this role.
Our restaurants are high volume, fast paced environments; you must be able to work quickly to meet the high level of demand and interest in our venues.
You are an Open Table expert and technologically savvy. You will manage the reservations group-wide, across the phone-lines and email, and approach the bookings system with a nimble, entrepreneurial mindset to ensure that we maintain the highest possible occupancy.
You can strategize. You’ll work closely with the Operations team, Marketing, and the on-site management teams to proactively plan for upcoming seasonal changes and events.
You are data and results driven and will continuously drive to push covers and meet your KPI’s. You will produce detailed and strategic reports for the Operations team and Operations Director to ensure the continued review and success of the department.
A strong and responsible leader of your section. You will guide the Management and host teams across our sites on their training and ensuring that they are set for success and can run the services to their full capacity.
You are an excellent problem solver with the ability to maintain oversight across several brands. You will be flexible in adapting to changes and be able to pre-empt and respond to the ever-changing needs of guests and busy London restaurants.
At least 3 years of experience as a Reservations Manager in a similar high-end restaurant or restaurant group role.
Want to be part of a company that can help you flourish and become the best you can be.
Big smile, small ego

Apply today and you'll receive a quick response to meet with us!