Reservations Coordinator

Role: Reservations Coordinator

Location: Oxford Circus

Fish are like us—we all swim together.

Strange Fish are bold, curious individuals who fit right in here. The gentle rebels: calm, curious, thoughtful. People who don’t need to shout to be heard. People who make things feel easy. We're looking for a Strange Fish to be the voice behind the experience: the first impression, the organiser; bringing structure, warmth and a natural sense of hospitality to everything you do.

About You

• Full flexibility — evenings, weekends and holidays are part of the rhythm
• Someone who lives the Sticks’n’Sushi mentality: BIG smiles, small egos and a clear 'Ja tak' ('yes please' in Danish) attitude
• Confident communicator across phone, email and digital channels
• Naturally organised, with the ability to juggle multiple priorities without losing attention to detail
• Calm under pressure, with a proactive approach to problem-solving
• Curious and driven, always looking for ways to grow and develop

What you’ll be doing at Sticks’n’Sushi:

• Responding to booking enquiries promptly and professionally across phone and email
• Coordinating group bookings, including set menus, minimum spends, pre-orders and liaising with Restaurant Managers
• Managing daily booking confirmations and maintaining accurate guest notes
• Inputting and managing third-party reservations via OpenTable and DesignMyNight
• Building strong knowledge of our restaurants: capacities, turn times, menus, allergens and policies
• Organising Kids Masterclasses, including guest communication and internal coordination
• Responding to guest feedback via social media with care and personality
• Supporting gift card purchases and guest requests
• Producing cover and feedback reports to support restaurant performance
• Helping to keepithe reservations office running smoothly, from post to maintaining a clean, organised workspace

The benefits that go beyond the day to day:

Yes, we work hard. But we also laugh, learn and enjoy the ride. We want everyone to be part of building something meaningful and to feel involved in making us a little bit better every day. A place where everyone belongs and is represented. You’ll enjoy:

• 50% discount across all our restaurants, everywhere (including drinks)
• Generous referral bonus schemes
• Employee assistance and wellbeing support through Hospitality Action
• Financial wellbeing support with early access to your salary via Wagestream
• Employee discounts across high street retailers and restaurants
• Team events, unforgettable parties & awards

Ready to jump in?

Then click apply. We can’t wait to hear about the Unique (and hopefully a little Strange) Fish that you are. We welcome everyone and believe in true belonging. If your spark matches ours, we’ll invite you for a chat so we can meet you properly - and if it feels right, we’ll dive in together.

That’s Us.