Restaurant Sales Manager

SALES MANAGER

London

At Sticks’n’Sushi we serve high-quality, fresh food based on a unique combination of classic and creative sushi along with sticks from the grill. But we're not just in the restaurant business - we're in the business of birthdays, first dates, client wins, celebrations, reunions and memorable nights that people talk about long after the bill has been paid.

That's where you come in. We're looking for a Sales Manager to help turn more of those moments into bookings - and more bookings into long-term relationships. This isn't just about filling tables. It's about spotting the opportunity behind every enquiry, understanding what our guests need, creating the right experience for them and making sure we're maximising the commercial opportunity for the business along the way.

You'll take the lead on group dining, private dining, restaurant events and exclusive hires, while building relationships with the people who bring guests through our doors time and time again - from PA and EA networks to concierge partners, group bookers and repeat guests.

Someone who knows that a great sales conversation doesn't end with a booking. Someone who gets a buzz from turning an enquiry into an experience, an experience into a repeat visit, and a relationship into something that lasts.

Attracting both families and trendsetters, amazing service in beautiful restaurants is driven by our amazing team - our 'Strange Fish'. Fish are like us: we all swim together. But Strange Fish are bold, curious and unapologetically themselves. People with big smiles and small egos. People who think "we" before "I". Sound familiar?

Are you...

• Commercially minded and motivated by turning opportunities into revenue?
• A natural relationship builder who enjoys creating lasting connections with guests, partners and businesses?
• Someone who knows how to turn a group enquiry into a great booking - and a great booking into repeat business?
• Confident speaking with everyone from a first-time guest to a PA, EA, concierge partner or senior decision-maker?
• Commercially sharp, with an eye for conversion, minimum spends and opportunities to maximise guest spend?
• Organised enough to manage multiple enquiries, proposals, bookings and events without dropping the ball?
• Comfortable using data to understand what's working, what's converting and where the next opportunity lies?
• Proactive, curious and always looking for a better way to do things?

What you'll be doing at Sticks’n’Sushi:

• Leading the group booking and restaurant events sales function, maximising reservations, conversion and commercial performance
• Driving opportunities across large group dining, private dining and exclusive restaurant hires
• Building and maintaining relationships with key PA and EA networks, concierge partners, group bookers, past guests and repeat customers
• Owning the sales journey from initial enquiry through to confirmed booking, ensuring every opportunity is handled with care and commercial focus
• Hosting venue show-rounds and client tastings, creating tailored proposals and coordinating with restaurant teams to maximise conversion
• Looking for opportunities to increase spend through minimum spends, pre-orders, drinks packages and bespoke experiences
• Building repeat-booking programmes and relationships that keep guests coming back
• Working with our Marketing team to support campaigns, launches and opportunities that drive demand into our restaurants
• Identifying opportunities to introduce new partners and third-party booking platforms where they make sense for the brand and the business
• Keeping a close eye on the performance and ROI of third-party platforms, commissions and booking costs
• Working closely with Operations and our restaurant teams to ensure every event is communicated clearly, commercially successful and delivered brilliantly
• Ensuring thorough event run sheets and handovers are completed, and gathering client feedback after events to help us continually improve
• Using sales and booking data to understand conversion, revenue and performance, and identify opportunities to do more
• Supporting the wider reservations team with daily operations and administration when required

About you:

• Previous experience in restaurant sales, reservations leadership, group bookings or events
• Strong knowledge of OpenTable and restaurant reservations systems
• Experience managing group bookings and events, ideally including private dining, large groups and exclusive hires
• A strong track record of converting opportunities and generating revenue
• Commercially minded, with a good understanding of minimum spends, conversion and maximising spend
• A natural relationship builder who enjoys creating and maintaining a strong network
• Highly organised, analytical and comfortable managing multiple priorities
• Calm under pressure and able to keep the guest at the heart of what you do
• Proactive, curious and collaborative, with the confidence to take ownership and make things happen

How we'll support your journey with us:

We want you to grow with us. You'll work closely with our Head of Sales, Reservations Coordinators, restaurant teams, Operations and Marketing, playing a key role in growing group dining, reservations and restaurant events across Sticks’n’Sushi.

This is a role with genuine ownership. You'll have the freedom to build relationships, develop new opportunities and find smarter ways to turn demand into revenue - while working closely with our restaurants to make sure the experience is brilliant from the first conversation to the final goodbye. Your ideas won't disappear into a spreadsheet: they'll turn into guests through the door.

And as Sticks’n’Sushi continues to grow, you'll have the opportunity to grow with us.

The benefits that go beyond the day-to-day:

Yes, we work hard. But we laugh, learn and enjoy the ride too. As part of Sticks’n’Sushi you'll enjoy:

• 50% discount across all Sticks’n’Sushi restaurants including across the EU
• Access to great restaurants, bars and hotels through CODE
• Employee assistance and wellbeing support through Hospitality Action
• Financial wellbeing support through Wagestream
• Team events, unforgettable parties and annual awards
• Industry events and networking opportunities
• Exceptional learning and development opportunities

Ready to jump in? Click apply and tell us about the Strange Fish that you are. If your spark lights ours, we'll invite you for a chat; if it feels right, we'll dive straight in together.

That's us.